It's not just the quality of our legal advice that our clients rely on, it's how we work with our clients that helps us stand out from the crowd.
We have an innovation team, dedicated to improving the way that we deliver our services to clients. Supplementing the work undertaken by this team, we have a network of senior lawyers, representing a cross section of our offices and areas of legal specialism, who combine their legal expertise, client insights and innovation know-how to lead projects, and shape solutions.
We focus on problems that our clients face, and look for the most appropriate solutions to those problems. Our experience is that the most effective way to achieve this is through a consolidated approach of process, people and technology.
Process
We look at the way we run specific types of work for our clients, and redesign the processes we follow to ensure that our lawyers are focused on doing the right tasks in the right way. These projects are led by our process improvement team, who are ‘black-belts’ in a highly regarded cross-industry process improvement methodology called lean six sigma.
People
The process work dovetails with our adaptable resourcing approach – including the use of paralegals, flexible pools of legally qualified resource, administrative staff and outsourced document production teams to ensure that the right level of skills and experience are deployed on the right tasks.
Technology
As you would expect from a global firm of our stature, we invest in market leading technologies including:
- Document automation: technology that accelerates the creation of first draft documents.
- Collaboration platforms: enabling us to work and share information securely and efficiently with our clients.
- Artificial Intelligence: increasing the efficiency, and reducing the cost, of the work our lawyers do when reviewing large volumes of documents.
- On-line transaction management tools: to give clients real-time access to deal status and documents.
We regularly review the technology we use, assessing emerging technology and investing in new software that meets the needs of our clients and our lawyers.
For more information about our innovation work, please contact Paul Orchard.