Having begun her career as a junior secretary in 1989, Tracey now manages the London secretarial team of 55 personal assistants and team administrators. Tracey also manages the day-to-day relationship with our outsourced documentation production company.

Stephenson Harwood recognises the role of the secretarial team and the integral part they play in providing excellent client service. With valued secretarial experience, Tracey is able to ensure the team provide our lawyers with full secretarial support, allowing lawyers to focus on what they do best, that is providing legal advice and delivering high quality work for clients.

Tracey’s role includes:

Management and development of the teams including: creating specialised and innovative training programmes; recognising and valuing contributions and performance; and encouraging use of initiative.

Resource management including: working with local colleges to offer a trainee programme; creating a career path through the various roles and encouraging internal promotions; and workflow co-ordination.

Project management.